Senior Software Implementation Lead (Remote, EST)

3E; Virginia; A distancia; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Descripción de la vacante

3E is seeking an Implementation Project Manager to lead large, multi-product customer implementations from kickoff to formal close. You will coordinate Product, Engineering, Data, Cloud, and partners to ensure on-time delivery, scope adherence, and tangible customer outcomes.

The role requires 3–5 years in software implementation or project management, with strong stakeholder communication and a practical technical mindset. Remote work within the Eastern time zone is supported.

Formación

• 3–5 years experience in software implementations or project management.
• Experience leading multi-workstream customer implementations.
• Strong communication with senior stakeholders.
• Technical aptitude to coordinate with product and engineering.
• Willingness to travel 10–20%.

Responsabilidades

• Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
• Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
• Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
• Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
• Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
• Lead customer project governance, including senior stakeholder and sponsor communications.

Conocimientos

Project management

Software implementation

Cross-functional leadership

Stakeholder management

Risk management

Data-driven reporting

Educación

Bachelor’s degree

Herramientas

Salesforce

HubSpot

Microsoft Office

Descripción del empleo

3E is seeking an Implementation Project Manager to lead large, multi-product customer implementations from kickoff to formal close. You will coordinate Product, Engineering, Data, Cloud, and partners to ensure on-time delivery, scope adherence, and tangible customer outcomes.

The role requires 3–5 years in software implementation or project management, with strong stakeholder communication and a practical technical mindset. Remote work within the Eastern time zone is supported.