Remote SaaS Implementation Program Leader

3E; Washington (District of Columbia); A distancia; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary supplemental benefits

Descripción de la vacante

3E is seeking an Implementation Project Manager to lead complex customer implementations across multiple products and teams. You will translate scopes into a unified delivery plan, manage risks, and ensure on-time, within-scope outcomes that meet customer goals. This is a remote role supporting the Eastern time zone in the U.S.

You will collaborate with Product, Engineering, Data, Cloud, and external partners, ensuring successful customer outcomes and ongoing value realization.

Formación

• 3–5 years of experience in software implementation, customer onboarding, technical account or project management, ideally within B2B SaaS, technology, or information services.
• Demonstrated experience leading complex customer implementations with multiple workstreams, technical dependencies, contributors, or products.
• Experience owning project scope, plans, milestones, risks, dependencies, change control, customer communication, and delivery outcomes.
• Strong technical aptitude and the ability to understand configuration, data, integration, and technical delivery sufficiently to coordinate specialists and identify risk; coding is not required.
• Demonstrated ability to lead customer conversations and communicate credibly with senior customer stakeholders.
• Ability to lead and influence cross-functional contributors without formal authority.
• Experience managing multiple concurrent projects and making informed prioritization decisions based on customer and business impact.
• Strong written and verbal communication, analytical thinking, judgment, and problem-solving skills.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort using data, dashboards, and systems of record to communicate project health.
• Ability to navigate ambiguity and changing scope while maintaining accountability for outcomes.
• Willingness to travel 10–20%.

Responsabilidades

• Lead complex new-logo, cross-sell, and Value Realization implementations from internal handoff through customer acceptance and formal close.
• Translate complex scopes of work into an integrated delivery strategy covering products, workstreams, milestones, resources, dependencies, assumptions, exclusions, and acceptance criteria.
• Lead technical discovery and pre-integration planning with customers, CX technical specialists, and relevant internal teams.
• Own the master implementation plan and coordinate implementation specialists, Product, Engineering, Data, Cloud, technical consultants, external partners, and customer resources.
• Establish measurable success and acceptance criteria at kickoff and maintain accountability for those outcomes throughout delivery.
• Lead customer project governance, including senior stakeholder and sponsor communications.
• Maintain the milestone tracker and conduct phase-gate reviews, giving a clear assessment of whether projects are on track, at risk, or behind and establishing mitigation plans when required.
• Identify cross-workstream dependencies and risks early and determine their impact on the critical path.
• Lead complex, multi-product delivery by managing scope and change control, coordinating custom development through launch, maintaining a unified customer plan across teams, and providing leadership with clear, data-backed reporting on project health, risk, timelines, value, and adoption.
• Build and maintain dashboards or reporting tools that make project status and risks visible without relying solely on status meetings.
• Lead customer escalations diplomatically while maintaining accountability for customer commitments, decisions, resources, data readiness, and signoffs.
• Partner with Commercial on implementation handoff and identify expansion opportunities or renewal risks surfaced during delivery.
• Represent the delivery perspective during pre-sales scoping of complex or higher-risk opportunities so commitments can be successfully delivered.
• Drive structured post-onboarding Value Realization Projects, including complex migrations, integrations, optimization, remediation, and workflow initiatives.
• Manage multiple concurrent implementations and make prioritization decisions based on risk, complexity, dependencies, and customer impact.
• Identify opportunities to improve implementation processes, delivery predictability, time-to-value, and the overall customer experience.

Conocimientos

Project management

Stakeholder communication

Cross-functional leadership

Analytical thinking

Problem solving

Time management

Educación

Bachelor’s degree or equivalent experience

Herramientas

Salesforce

HubSpot

Microsoft Excel

Microsoft Office

Descripción del empleo

3E is seeking an Implementation Project Manager to lead complex customer implementations across multiple products and teams. You will translate scopes into a unified delivery plan, manage risks, and ensure on-time, within-scope outcomes that meet customer goals. This is a remote role supporting the Eastern time zone in the U.S.

You will collaborate with Product, Engineering, Data, Cloud, and external partners, ensuring successful customer outcomes and ongoing value realization.