Senior Software Customer Success Manager (Remote)

Motorola Solutions; New Orleans (LA); Remote; USD 100.000 - 115.000; Vollzeit

Benefits dieser Stelle

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Zusammenfassung

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software. You will ensure contractual obligations are met, provide expertise in our software and drive resources to solve complex issues across the customer base.

This fully remote role requires 25–50% travel within the Southeast region and prefers candidates based there. You will collaborate with Sales, Product, Engineering, Deployment and CMSO Support to

Qualifikationen

• Bachelor's degree preferred.
• 5+ years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience is a plus.
• Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment.
• Proficiency in Agile project management.
• Familiarity with software deployment methodologies and quality processes.

Aufgaben

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio CMSO Managers and CMSO Support teams throughout customer engagement.
• Accountable for executing service agreements, deploying field resources, reducing time to resolution and managing escalations.
• Exercise judgment in selecting methods and techniques for solutions.
• Ensure best practices are adhered to within the customer's environment.
• Deliver consistent service levels by exceeding customer expectations and managing escalations.
• Coordinate changes including new cloud releases, customer requests, field change orders, reconfigurations and upgrade plans.
• Maintain awareness of complex service matters including technical solutions implementations.
• Report on technical performance and review open support requests.
• Explain technical problems and solutions to team and client members.
• Facilitate coordination between account teams and supporting technical resources.
• Build value-added relationships to become trusted technical advisor to the customer.

Kenntnisse

Agile project management

API technologies

Software architecture

Cloud deployment

Ausbildung

Bachelor's degree

Tools

APIs

Jobbeschreibung

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software. You will ensure contractual obligations are met, provide expertise in our software and drive resources to solve complex issues across the customer base.

This fully remote role requires 25–50% travel within the Southeast region and prefers candidates based there. You will collaborate with Sales, Product, Engineering, Deployment and CMSO Support to