Remote Software Customer Success Manager

Motorola Solutions; Montgomery (AL); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Software Customer Service Manager to oversee the PremierOne, Flex and Emergency Call Handling software delivery, ensuring contractual obligations are met and customers achieve value from the products.

This fully remote role requires 25–50% travel in the Southeast region, coordinating with cross-functional teams to deliver end-to-end solutions with high-quality service.

Qualifications

• Bachelor's degree with customer success/public safety experience.
• Background clearance may be required for government customers.
• Authorization to work in the U.S. is required; visa sponsorship is not available.

Responsibilities

• Lead day-to-day management of PremierOne, Flex and Emergency Call Handling software.
• Ensure contractual obligations are met and drive value realization for customers.
• Coordinate resources across Sales, Product, Engineering, Deployment and CMSO Support teams.

Skills

Public safety software

Customer success

Agile project management

Education

Bachelor's degree

Tools

Cloud deployment

APIs

Job description

Motorola Solutions is seeking a Software Customer Service Manager to oversee the PremierOne, Flex and Emergency Call Handling software delivery, ensuring contractual obligations are met and customers achieve value from the products.

This fully remote role requires 25–50% travel in the Southeast region, coordinating with cross-functional teams to deliver end-to-end solutions with high-quality service.