Remote Software Customer Success Manager

Motorola Solutions; North Carolina; Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Software Customer Service Manager for the Southeast region, fully remote with 25-50% travel. You will manage the PremierOne, Flex and Emergency Call Handling software, ensuring we meet contractual obligations, provide expert software and mobile video solutions, and drive resources to solve complex issues for our customer base.

This role emphasizes long-term customer success, onsite technical expertise, and professional services to drive adoption, value

Qualifications

• Bachelor's degree with 3+ years of customer success/public safety experience OR 5+ years of sales/public safety experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required

Responsibilities

• Collaborate with Sales, Product, Engineering, Deployment, Customer Success, and CMSO teams across the customer engagement.
• Accountable for execution of service agreements and deployment of field resources.
• Reduce time to resolution and manage escalations.
• Ensure best practices within the customer's environment.
• Deliver consistent service levels and exceed customer expectations.

Skills

Customer Success

Public Safety Experience

Agile Project Management

Cloud Deployment

Education

Bachelor's degree in related field

Job description

Motorola Solutions is seeking a Software Customer Service Manager for the Southeast region, fully remote with 25-50% travel. You will manage the PremierOne, Flex and Emergency Call Handling software, ensuring we meet contractual obligations, provide expert software and mobile video solutions, and drive resources to solve complex issues for our customer base.

This role emphasizes long-term customer success, onsite technical expertise, and professional services to drive adoption, value