Remote Software Customer Success Manager

Motorola Solutions; Alabama; Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Job summary

Motorola Solutions is seeking a remote Customer Success Manager to manage PremierOne, Flex, and Emergency Call Handling software. The role requires ~5+ years in related fields, with strong understanding of Motorola products, APIs, and cloud deployment.

Travel is 25-50% within the Southeast region, coordinating with Sales, Product, Engineering, and Deployment teams for successful outcomes. Preferred Bachelor's degree and ability to obtain government background clearance.

Qualifications

• Bachelor's degree with 3+ years of customer success/public safety experience.
• Must be able to obtain background clearance as required by government customer(s).
• Legal authorization to work in the U.S.; employer sponsorship is not available for this position.

Responsibilities

• Execute service agreements, deploy field resources, and manage time-to-resolution.
• Ensure best practices are followed within the customer's environment.
• Deliver consistent service levels by managing customer escalations.
• Coordinate changes including new cloud releases and reconfigurations; engage on upgrade plans.
• Provide reviews of open service requests and report technical performance.
• Coordinate between account teams and technical resources to support customers.
• Build trusted technical advisor relationships within customer domains.

Skills

Customer success

Public safety experience

Background clearance

Work authorization

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a remote Customer Success Manager to manage PremierOne, Flex, and Emergency Call Handling software. The role requires ~5+ years in related fields, with strong understanding of Motorola products, APIs, and cloud deployment.

Travel is 25-50% within the Southeast region, coordinating with Sales, Product, Engineering, and Deployment teams for successful outcomes. Preferred Bachelor's degree and ability to obtain government background clearance.