Remote Software Customer Success Manager

Motorola Solutions; Clayton (NC); Remote; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Employee Stock Purchase Plan

10 Paid Holidays

Job summary

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software. This remote role requires ~25-50% travel in the Southeast region, coordinating with multiple teams to ensure service obligations and customer satisfaction.

The ideal candidate has 5+ years in related software deployment, engineering, or CMSO roles, strong Agile PM skills, and familiarity with API tech, software architecture, and cloud deployment.

Qualifications

• Bachelor's Degree with 3+ years of customer success/public safety experience.
• Must be able to obtain background clearance as required by government customer(s).
• Legal authorization to work in the U.S.; employer sponsorship is not available for this position.

Responsibilities

• Execute service agreements and deploy field resources, with focus on reducing time to resolution.
• Ensure best practices are followed within the customer's environment.
• Deliver consistent service levels and manage customer escalations.
• Coordinate changes related to cloud releases, customer requests, and field changes.

Skills

Customer success

Public safety

Agile project management

API technologies

Software architecture & design

System integration

Education

Bachelor's degree

Job description

Motorola Solutions is seeking a Customer Success Manager to lead day-to-day management of PremierOne, Flex and Emergency Call Handling software. This remote role requires ~25-50% travel in the Southeast region, coordinating with multiple teams to ensure service obligations and customer satisfaction.

The ideal candidate has 5+ years in related software deployment, engineering, or CMSO roles, strong Agile PM skills, and familiarity with API tech, software architecture, and cloud deployment.