Senior Site IT Lead — Onsite in Birmingham

GovCIO; Birmingham (AL); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer for an onsite role in Birmingham, AL. The candidate will lead site-level IT support, oversee escalated tickets, mentor junior engineers, and ensure uptime across multiple OS environments.

Strong leadership, excellent communication, and a track record of improving service delivery and knowledge bases are essential for supporting TSA staff and executives at the site.

Qualifications

• 6 years experience in IT support.
• Experience leading service requests and admin across multiple operating systems.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets for high-quality resolution.

Responsibilities

• Leads IT support at site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Multi-OS admin

Mobile device support

Desk-side support

Service ticket management

KB improvement

Communication skills

Education

High School diploma or equivalent

Job description

GovCIO is seeking a Senior Site Support Engineer for an onsite role in Birmingham, AL. The candidate will lead site-level IT support, oversee escalated tickets, mentor junior engineers, and ensure uptime across multiple OS environments.

Strong leadership, excellent communication, and a track record of improving service delivery and knowledge bases are essential for supporting TSA staff and executives at the site.