Senior Site Support Engineer — Lead IT & Uptime (Onsite)

GovCIO; Atlanta (GA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is hiring a Senior Site Support Engineer to be based onsite in Atlanta, GA. The role focuses on leading site-level IT support, resolving escalated tickets, and maintaining uptime for critical systems.

You will mentor junior engineers, implement IT best practices, and coordinate across teams to ensure high-quality service delivery for TSA staff and regional management. Onsite work and DHS/TSA clearance expectations apply.

Qualifications

• 6 years experience in IT support.
• Leadership skills to guide junior engineers and coordinate service requests.
• Proficient in mobile device support and desk-side tasks.
• Able to support TSA staff and executives across multiple systems.
• Experience documenting tickets and improving service delivery.
• Strong interpersonal and communication abilities.

Responsibilities

• Leads IT support at the site level and handles escalated tickets.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobile device support

Ticket management

KB knowledge

Communication skills

Education

High School Diploma

Job description

GovCIO is hiring a Senior Site Support Engineer to be based onsite in Atlanta, GA. The role focuses on leading site-level IT support, resolving escalated tickets, and maintaining uptime for critical systems.

You will mentor junior engineers, implement IT best practices, and coordinate across teams to ensure high-quality service delivery for TSA staff and regional management. Onsite work and DHS/TSA clearance expectations apply.