Senior Site Support Engineer - IT Lead (Onsite)

GovCIO; St. Rose (LA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to be based onsite in Kenner, LA. You will lead on-site IT support, manage escalated tickets, and mentor junior engineers to uphold IT best practices.

The role focuses on uptime, support for TSA staff and executives, and driving continuous service improvements. It requires advanced troubleshooting across Windows, macOS, and Linux, with deployment responsibilities and a DHS/TSA clearance.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA staff and executives.

Responsibilities

• Leads IT support at site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT leadership

Field IT support

Mobile device support

OS administration

Knowledge base

Client communication

Education

High School diploma or equivalent

Tools

Windows/macOS/Linux administration

Job description

GovCIO is seeking a Senior Site Support Engineer to be based onsite in Kenner, LA. You will lead on-site IT support, manage escalated tickets, and mentor junior engineers to uphold IT best practices.

The role focuses on uptime, support for TSA staff and executives, and driving continuous service improvements. It requires advanced troubleshooting across Windows, macOS, and Linux, with deployment responsibilities and a DHS/TSA clearance.