Senior Site IT Support Engineer – Onsite Detroit

GovCIO; Romulus (MI); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer to lead IT support at the Detroit site, ensuring uptime, handling escalated tickets, and mentoring junior engineers. This onsite role demands hands-on leadership and deep knowledge of multi-OS environments.

The ideal candidate has strong communication, experience with TSA clearance preferences, and a track record of improving incident response and knowledge base documentation to raise service quality.

Qualifications

• 6 years experience in IT support.
• Expert-level field support and leadership across multiple OS.
• Proficient in mobile device support, desk-side tasks, and deployment strategies.
• Ability to support TSA airport staff and regional management.
• Leadership in evaluating service performance and ticket management.
• Experience improving Knowledge Base articles.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Ticketing/incident management

Mobile device support

Deskside support

KB development

Education

High School diploma

Tools

ServiceNow

Mobile device management

Windows/macOS/Linux administration

Job description

GovCIO is seeking a Senior Site Support Engineer to lead IT support at the Detroit site, ensuring uptime, handling escalated tickets, and mentoring junior engineers. This onsite role demands hands-on leadership and deep knowledge of multi-OS environments.

The ideal candidate has strong communication, experience with TSA clearance preferences, and a track record of improving incident response and knowledge base documentation to raise service quality.