*Site Support Engineer - Senior (Birmingham)

GovCIO; Birmingham (AL); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer located in Birmingham, AL for an onsite role. The candidate will lead site-level IT support, mentor junior engineers, and ensure uptime of IT services across multi-OS environments, with duties including handling escalated tickets and implementing IT best practices.

The role requires a high level of leadership, robust experience in IT field support, and the ability to support TSA staff. US citizenship and DHS/TSA clearance are required.

Qualifications

• 6 years IT support experience.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support and deployment strategies.
• Ability to provide IT support for TSA airport staff and regional management staff.
• Leads in evaluating service performance, manages and documents tickets, and optimizes service delivery.
• Strong communication, strategic thinking, and cross-task leadership.

Responsibilities

• Leads IT support at the site level and handles escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobility support

Ticket management

Knowledge Base

Interpersonal communication

Education

High School diploma

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Birmingham, AL and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.