Senior Site IT Support Engineer (Onsite)

GovCIO; Birmingham (AL); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer located in Birmingham, AL for an onsite role. The candidate will lead site-level IT support, mentor junior engineers, and ensure uptime of IT services across multi-OS environments, with duties including handling escalated tickets and implementing IT best practices.

The role requires a high level of leadership, robust experience in IT field support, and the ability to support TSA staff. US citizenship and DHS/TSA clearance are required.

Qualifications

• 6 years IT support experience.
• Expert-level IT field support and leadership skills.
• Advanced proficiency in mobile device support and deployment strategies.
• Ability to provide IT support for TSA airport staff and regional management staff.
• Leads in evaluating service performance, manages and documents tickets, and optimizes service delivery.
• Strong communication, strategic thinking, and cross-task leadership.

Responsibilities

• Leads IT support at the site level and handles escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Mobility support

Ticket management

Knowledge Base

Interpersonal communication

Education

High School diploma

Job description

GovCIO is seeking a Senior Site Support Engineer located in Birmingham, AL for an onsite role. The candidate will lead site-level IT support, mentor junior engineers, and ensure uptime of IT services across multi-OS environments, with duties including handling escalated tickets and implementing IT best practices.

The role requires a high level of leadership, robust experience in IT field support, and the ability to support TSA staff. US citizenship and DHS/TSA clearance are required.