Site Support Engineer - Senior (Birmingham)

Govcio; Birmingham (AL); Presencial; USD 62.000 - 72.000; Jornada completa

Descripción de la vacante

GovCIO is seeking a Senior Site Support Engineer for an onsite role in Birmingham, AL. The candidate will lead site-level IT support, oversee escalated tickets, mentor junior engineers, and ensure uptime across multiple OS environments.

Strong leadership, excellent communication, and a track record of improving service delivery and knowledge bases are essential for supporting TSA staff and executives at the site.

Formación

• 6 years experience in IT support.
• Experience leading service requests and admin across multiple operating systems.
• Proficient in mobile device support and desk-side tasks.
• Ability to support TSA airport staff, regional management staff, and TSA executives.
• Leadership in evaluating service performance, managing and documenting tickets for high-quality resolution.

Responsabilidades

• Leads IT support at site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conocimientos

IT support

Leadership

Multi-OS admin

Mobile device support

Desk-side support

Service ticket management

KB improvement

Communication skills

Educación

High School diploma or equivalent

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Birmingham, AL and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.