Senior Onsite IT Support Lead - Site & Escalation Expert

GovCIO; St. Rose (LA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer located in Kenner, LA for an onsite role. You will lead on-site IT support, manage escalated issues, and mentor junior engineers while upholding IT best practices to ensure uptime.

The role requires high-level leadership, strong communication, and extensive experience with TSA-related staff and multi-OS environments. This position is onsite in Kenner, LA and reports to the Site IT leadership.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership across multiple OS.
• Ability to provide IT support for TSA airport staff, regional management staff, TSA executives.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support

Leadership

Escalation management

Ticketing systems

Multi-OS support

Education

High School Diploma or equivalent

Tools

Ticketing systems

KB documentation tools

Job description

GovCIO is seeking a Senior Site Support Engineer located in Kenner, LA for an onsite role. You will lead on-site IT support, manage escalated issues, and mentor junior engineers while upholding IT best practices to ensure uptime.

The role requires high-level leadership, strong communication, and extensive experience with TSA-related staff and multi-OS environments. This position is onsite in Kenner, LA and reports to the Site IT leadership.