Senior ServiceNow HRSD Transformation Lead

EY; Houston (TX); Remote; USD 103,000 - 205,000; Full time

Job summary

EY is seeking a Senior Technology Analyst to lead ServiceNow HRSD transformations, partnering with clients to design, implement and optimize HRSD solutions. You will bridge business needs with technology, coordinating cross-functional teams and driving successful delivery across projects.

You’ll engage stakeholders, shape AI-enabled HRSD use cases, and mentor junior colleagues while traveling to meet clients and build lasting relationships.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline
• Typically 2–4 years ServiceNow HRSD project experience
• ServiceNow CSA or CAD certification
• Minimum of one of the listed HR Service Delivery certifications
• 3+ years of Big 4 or equivalent consulting experience
• Excellent communication, adaptability, problem solving, teamwork and organization
• Experience leading teams and supervising others
• Driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Lead client-facing ServiceNow HRSD workstreams including design, configuration, development, testing and deployment
• Mentor a multi-disciplinary team of 3–5 resources (onshore and offshore)
• Collaborate with clients to translate business needs into HRSD solutions and roadmaps
• Ensure deliverables meet business objectives and governance standards

Skills

Strong communication

Team leadership

Problem solving

Client engagement

Education

Bachelor’s degree in Computer Science/Information Systems/Engineering

ServiceNow CSA or CAD

Tools

Now Assist for HRSD

EmployeeWorks

Employee Slate

ServiceNow HRSD

Job description

EY is seeking a Senior Technology Analyst to lead ServiceNow HRSD transformations, partnering with clients to design, implement and optimize HRSD solutions. You will bridge business needs with technology, coordinating cross-functional teams and driving successful delivery across projects.

You’ll engage stakeholders, shape AI-enabled HRSD use cases, and mentor junior colleagues while traveling to meet clients and build lasting relationships.