Senior ServiceNow HRSD Transformation Lead

EY; Seattle (WA); Remote; USD 103,000 - 213,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY seeks a Senior Technology Analyst to bridge business needs with technical HRSD solutions, leading ServiceNow transformation for clients. You will gather requirements, shape architectures, and drive delivery while building strong client relationships.

You’ll lead a multidisciplinary team, mentor junior staff, and contribute to AI-enabled HRSD initiatives, ensuring high-quality artifacts and measurable value realization.

Qualifications

• Bachelor’s degree in CS/ISM/Engineering or similar field.
• Typically 2–4 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• Minimum one of: HR Service Delivery Implementation Specialist.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills – communication, adaptability and teamwork.
• Experience leading teams and supervising others.
• A U.S. driver’s license.
• Ability to travel to meet client needs.

Responsibilities

• Interact with business stakeholders to evaluate business models and processes.
• Analyze newly implemented technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

Skills

Stakeholder management

Team leadership

Requirements gathering

Analytical thinking

Problem solving

Communication skills

Mentoring

Travel willingness

Delivery methodologies

AI/HRSD knowledge

Education

Bachelor's degree in CS/ISM/Engineering

Tools

ServiceNow CSA

ServiceNow CAD

HR Service Delivery

Now Assist

EmployeeWorks

Employee Slate

Job description

EY seeks a Senior Technology Analyst to bridge business needs with technical HRSD solutions, leading ServiceNow transformation for clients. You will gather requirements, shape architectures, and drive delivery while building strong client relationships.

You’ll lead a multidisciplinary team, mentor junior staff, and contribute to AI-enabled HRSD initiatives, ensuring high-quality artifacts and measurable value realization.