Senior ServiceNow HRSD Consultant — Transformation Lead

EY; New York (NY); On-site; USD 103,000 - 205,000; Full time

Job summary

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation projects and partner with clients to deliver scalable, AI-enabled HR solutions. You’ll mentor a diverse team, shape client roadmaps, and grow relationships across engagements.

You will gather requirements, design architectures, and work with stakeholders to ensure solutions meet business needs while navigating a dynamic, travel-enabled environment.

Qualifications

• Bachelor's degree in CS, IS Management, Engineering or similar.
• 2-4 years ServiceNow HRSD project experience.
• ServiceNow CSA or CAD certification.
• At least one of the following: ServiceNow Implementation Specialist – HR Service Delivery.
• 3+ years of Big 4 or equivalent consulting experience.
• Strong communication, adaptability, problem solving, and teamwork.
• Willingness to travel to meet client needs.

Responsibilities

• Lead ServiceNow HRSD project delivery including design, configuration/development, testing and deployment.
• Mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Advise on HRSD process implementations and transformation.
• Collaborate with stakeholders to shape AI-enabled HRSD use cases.
• Guide on governance, security, and adoption strategy for AI in HRSD.

Skills

Team leadership

Client interaction

Analytical thinking

Problem solving

Communication

Mentoring

Education

Bachelor's degree in CS/IS/Engineering

ServiceNow CSA or CAD

2-4 years ServiceNow HRSD experience

3+ years Big 4 consulting

Driver's license (US)

Tools

ServiceNow HRSD

Now Assist / EmployeeWorks / Employee Slate

Job description

EY is seeking a ServiceNow Senior Consultant to lead HRSD transformation projects and partner with clients to deliver scalable, AI-enabled HR solutions. You’ll mentor a diverse team, shape client roadmaps, and grow relationships across engagements.

You will gather requirements, design architectures, and work with stakeholders to ensure solutions meet business needs while navigating a dynamic, travel-enabled environment.