Senior ServiceNow HRSD Lead – AI-Driven Transformation

EY; Rogers (AR); Remote; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY in the United States is seeking a Senior Technology Analyst/ServiceNow HRSD consultant to lead transformation projects, gather requirements from stakeholders, and design robust HRSD solutions. You will drive client engagement, work with cross‑functional teams, and mentor 3–5 resources to deliver high‑quality architectures and outcomes.

This role requires experience with HRSD, AI-enabled capabilities, and strong communication skills, with travel as needed to meet client needs.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Typically, no less than 2 - 4 years relevant ServiceNow HRSD project experience
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 1 of the following ServiceNow certifications:
• ServiceNow Certified Implementation Specialist – HR Service Delivery
• 3+ years of Big 4 or equivalent consulting experience
• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• Experience leading teams and supervising others
• A driver’s license valid in the U.S.
• Ability to travel to meet client needs

Responsibilities

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.
• Lead workstream across all aspects of a ServiceNow HRSD project and solution delivery.
• Manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations.

Skills

Leadership

Client communication

Requirements gathering

Analytical thinking

Education

Bachelor's degree in Computer Science or related

ServiceNow CSA or CAD

Tools

ServiceNow HRSD tooling

Job description

EY in the United States is seeking a Senior Technology Analyst/ServiceNow HRSD consultant to lead transformation projects, gather requirements from stakeholders, and design robust HRSD solutions. You will drive client engagement, work with cross‑functional teams, and mentor 3–5 resources to deliver high‑quality architectures and outcomes.

This role requires experience with HRSD, AI-enabled capabilities, and strong communication skills, with travel as needed to meet client needs.