Senior ServiceNow Consultant – ITSM/ITOM Lead (Remote)

Tata Consultancy Services; Kissimmee (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Tata Consultancy Services seeks a seasoned ServiceNow technical lead to drive complex ITSM/ITAM/ITOM/CSM/FSM implementations. You will oversee architecture, integration, and upgrade activities while ensuring delivery aligns with ITIL practices and client requirements.

Responsibilities include mentoring the project team, collaborating with customers, and delivering on-time estimates. Strong communication and agile delivery mindset are essential for success in this remote role.

Qualifications

• Experience as Technical Lead delivering ServiceNow implementations.
• Strong ITIL process knowledge and alignment with client requirements.
• Official ServiceNow certifications and ITIL Foundation required.

Responsibilities

• Lead at least a couple of ServiceNow implementations in ITSM/ITAM/ITOM/CSM/FSM.
• Review requirements for accurate estimation and project scoping.
• Mentor team and share technical guidance.
• Coordinate with stakeholders and provide weekly/status reports.

Skills

Technical Lead

ITIL Process Definition

Client Requirements Analysis

Team Mentoring

Agile/Scrum

Education

ServiceNow Certifications

ITIL V3 Foundation

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Job description

Tata Consultancy Services seeks a seasoned ServiceNow technical lead to drive complex ITSM/ITAM/ITOM/CSM/FSM implementations. You will oversee architecture, integration, and upgrade activities while ensuring delivery aligns with ITIL practices and client requirements.

Responsibilities include mentoring the project team, collaborating with customers, and delivering on-time estimates. Strong communication and agile delivery mindset are essential for success in this remote role.