Senior ServiceNow Consultant - ITSM/ITAM/ITOM (Remote)

Tata Consultancy Services Limited; Florida; Remote; USD 130,000 - 170,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Functional Consultant with deep ServiceNow expertise to lead ITSM/ITAM/ITOM/CSM/FSM projects and deliver end-to-end implementations. You will drive requirements, design solutions, and coordinate technically with clients and teams.

Ideal candidates have strong ITIL background, ServiceNow certification, and a track record of leading complex deployments, upgrades, and integrations within an agile environment and remote delivery models.

Qualifications

• Experience as a Technical Lead.
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation.
• Very good ITIL process knowledge and ability to evaluate correlations with customer requirements and industry standards.
• Experience in leading at least a couple of Implementation projects in ITSM/ITAM/ITOM/CSM/FSM and one complete lifecycle for ServiceNow.

Responsibilities

• Review requirements for accurate estimation and translate customer needs into functional specs.
• Mentor and share technical knowledge with the team.
• Lead ServiceNow deployments, migrations, upgrades, and integrations with third-party tools.
• Manage customer meetings and provide weekly/monthly reports to customer and management.

Skills

CAD/CAE

ServiceNow

Job description

Tata Consultancy Services Limited is seeking a Functional Consultant with deep ServiceNow expertise to lead ITSM/ITAM/ITOM/CSM/FSM projects and deliver end-to-end implementations. You will drive requirements, design solutions, and coordinate technically with clients and teams.

Ideal candidates have strong ITIL background, ServiceNow certification, and a track record of leading complex deployments, upgrades, and integrations within an agile environment and remote delivery models.