Remote ServiceNow Consultant & Tech Lead | ITSM/ITAM/ITOM

Tata Consultancy Services Limited; Richmond (TX); Remote; USD 100,000 - 160,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a Senior ServiceNow specialist with strong technical leadership to drive end-to-end ServiceNow implementations. The role focuses on ITSM, ITAM, ITOM, CSM and FSM, with emphasis on ITIL-aligned processes and integration solutions.

The ideal candidate will mentor teams, engage with customers, translate requirements into functional specs, and guide project estimations. Remote work option is available for global clients.

Qualifications

• Experience as a Technical Lead on ServiceNow projects.
• Ability to translate customer requirements into functional specs.
• Knowledge of ITIL processes and integration solutions.

Responsibilities

• Lead multiple ServiceNow implementations (ITSM/ITAM/ITOM/CSM/FSM).
• Review requirements for accurate estimation and plan projects.
• Mentor team members and share technical guidance.
• Coordinate with customers, manage meetings and reports.
• Oversee deployments, migrations, upgrades, and integrations.
• Evaluate tool stability and performance, provide improvements.

Skills

Technical leadership

ITIL process knowledge

Client requirements analysis

Tools

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Orchestration

Job description

Tata Consultancy Services Limited is seeking a Senior ServiceNow specialist with strong technical leadership to drive end-to-end ServiceNow implementations. The role focuses on ITSM, ITAM, ITOM, CSM and FSM, with emphasis on ITIL-aligned processes and integration solutions.

The ideal candidate will mentor teams, engage with customers, translate requirements into functional specs, and guide project estimations. Remote work option is available for global clients.