Senior ServiceNow Consultant — Remote ITSM/ITOM/CSM

Tata Consultancy Services Limited; Florida; Remote; USD 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services Limited is seeking a senior ServiceNow Functional Consultant with strong ITIL capabilities and proven technical leadership. You will define and implement ServiceNow solutions across ITSM, ITAM, ITOM, CSM and FSM, translate business needs into functional specs, and guide teams through complete project lifecycles.

Responsibilities include client engagements, requirement reviews, estimates, and proactive issue resolution.

Qualifications

• Experience as a Technical Lead delivering ServiceNow projects.
• Ability to translate customer requirements into functional specs and estimates.
• Led multiple ITSM/ITAM/ITOM/CSM/FSM implementations across full lifecycle.
• Proficient in ServiceNow deployments, upgrades, migrations, and integrations.

Responsibilities

• Lead project teams and provide weekly status to customers and management.
• Review requirements and ensure accurate estimation and scoping.
• Mentor team members and share technical guidance.
• Ensure ITIL processes alignment and adherence to best practices.

Skills

Technical Lead

ITIL processes

Requirements gathering

ServiceNow ITSM

ServiceNow ITAM

ServiceNow ITOM

ServiceNow CSM

ServiceNow FSM

Project management

Agile/Scrum

Education

ServiceNow CSA

ServiceNow Implementation Specialist

ITIL V3 Foundation

Tools

ServiceNow

Job description

Tata Consultancy Services Limited is seeking a senior ServiceNow Functional Consultant with strong ITIL capabilities and proven technical leadership. You will define and implement ServiceNow solutions across ITSM, ITAM, ITOM, CSM and FSM, translate business needs into functional specs, and guide teams through complete project lifecycles.

Responsibilities include client engagements, requirement reviews, estimates, and proactive issue resolution.