Senior Service Designer - Remote for Public Sector

Jobgether; Kansas; Remote; USD 120.000 - 140.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Healthcare

401(k) plan

Unlimited PTO

Remote work

Parental leave

Professional development

Zusammenfassung

Jobgether is seeking a Senior Service Designer in the United States to lead human-centered design efforts across government modernization programs.

You will guide discovery, translate research into actionable strategies, and collaborate with multidisciplinary teams to deliver measurable improvements in digital services. This is a senior individual contributor role with a focus on responsible AI innovation and impact at scale.

Qualifikationen

• 5+ years in service design or related field.
• Strong service design methods, research and discovery skills.
• Ability to influence senior stakeholders without formal authority.
• Experience with federal government programs is a plus.

Aufgaben

• Lead complex, cross-functional service design engagements aligning with client objectives and user outcomes.
• Apply mixed-method research and discovery to understand user needs and processes.
• Map relationships between people, processes, technologies to inform holistic design.
• Collaborate with product managers, engineers, data scientists, researchers to define problems and solutions.
• Validate assumptions and present service design recommendations to clients.
• Identify risks and maintain quality across program objectives.

Kenntnisse

Service design

UX design

User research

Cross-functional work

Client management

Leadership

Strategic thinking

AI technologies

Jobbeschreibung

Jobgether is seeking a Senior Service Designer in the United States to lead human-centered design efforts across government modernization programs.

You will guide discovery, translate research into actionable strategies, and collaborate with multidisciplinary teams to deliver measurable improvements in digital services. This is a senior individual contributor role with a focus on responsible AI innovation and impact at scale.