Senior Service Designer – Remote, Federal Impact

Jobgether; Clayton (NC); Remoto; USD 120.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Healthcare

401(k) plan

Unlimited PTO

Disability insurance

Parental leave

Professional development

Descrizione del lavoro

Jobgether is partnering with a government-focused client to hire a Senior Service Designer based in the United States for leading human-centered design initiatives that modernize federal programs. The role emphasizes discovery, strategy translation, and cross-functional collaboration with product, engineering, data, and research teams.

Initially supporting programs for the Department of Veterans Affairs, the position requires senior-level influence, best-practice leadership, and a commitment to

Competenze

• 5+ years leading service design, UX, or user research.
• Strong command of service design methods and systems thinking.
• Ability to turn complex challenges into actionable recommendations.
• Proven impact delivering high-value projects for clients and end users.
• Excellent stakeholder management and cross-functional collaboration.

Mansioni

• Lead complex, cross-functional service design engagements with timely delivery.
• Apply mixed-method research to uncover user needs and opportunities.
• Map relationships between people, processes, technologies to inform design.
• Collaborate with product, engineering, data, and research teams.
• Engage clients, validate assumptions, present recommendations.
• Identify risks and maintain high quality while aligning with objectives.
• Explore responsible AI tools to accelerate discovery and decision-making.
• Contribute to internal initiatives and growing the organization's capabilities.
• Support business development by translating challenges into solutions.
• Promote inclusive, curious, and innovative ways of working.

Conoscenze

Service design

UX design

User research

Systems thinking

Stakeholder management

Cross-functional collaboration

Project management

AI-enabled innovation

Leadership

Business acumen

Descrizione del lavoro

Jobgether is partnering with a government-focused client to hire a Senior Service Designer based in the United States for leading human-centered design initiatives that modernize federal programs. The role emphasizes discovery, strategy translation, and cross-functional collaboration with product, engineering, data, and research teams.

Initially supporting programs for the Department of Veterans Affairs, the position requires senior-level influence, best-practice leadership, and a commitment to