Senior Server Tech Services Engineer – Global Hybrid

Akamai Technologies, Inc.; Hartford (CT); On-site; USD 96,000 - 174,000; Full time

Job summary

A senior Server Tech Services Engineer at Akamai Technologies, Inc. resolves high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure peak performance of our edge and security products. You will collaborate with cSTS, Network Infrastructure, and Site Reliability Engineering teams, diagnose issues, coordinate repairs with ISPs and field engineers, and report hardware

Qualifications

• Eight+ years of relevant experience in server and network engineering.
• Experience diagnosing faults in drives, RAM, motherboards, and RAID.
• Expert knowledge of Layer 1/2, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure management.
• Strong analytical skills to diagnose and resolve complex issues.
• Ability to collaborate with internal teams, third-party providers, and vendors.

Responsibilities

• Report and coordinate with the cSTS team lead during critical maintenance.
• Collaborate with Network Infrastructure and SRE teams to assess issues and drive swift workflows.
• Diagnose high-level hardware and network issues across Akamai's global infrastructure.
• Facilitate server repairs by coordinating with ISP and field engineers.
• Coordinate returns of Akamai equipment to warehouses or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

8+ years experience

Unix/Linux CLI

Layer 1/2 troubleshooting

Networking hardware

Analytical skills

Vendor coordination

Education

Bachelor's degree in technology or related field

Tools

RAID controllers

Unix/Linux CLI

Job description

A senior Server Tech Services Engineer at Akamai Technologies, Inc. resolves high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure peak performance of our edge and security products. You will collaborate with cSTS, Network Infrastructure, and Site Reliability Engineering teams, diagnose issues, coordinate repairs with ISPs and field engineers, and report hardware