Global Hybrid Senior Server Tech Services Engineer

Akamai Career Site; United States; On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401K savings plan

Vacation ( PTO )

Employee stock purchase plan (ESPP)

Parental leave

Employee assistance program

Job summary

Akamai is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across its global infrastructure. You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai’s edge platform.

You will report to the cSTS team lead and collaborate with Network Infrastructure and Site Reliability teams to diagnose issues and coordinate rapid workflows, repairs, and equipment returns.

Qualifications

• 8 years of relevant experience in hardware and network roles.
• Experience with fault diagnosis in drives, RAM, motherboards, and RAID.
• Expert knowledge of Layer 1 & 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Strong analytical skills to diagnose and resolve complex issues.
• Ability to collaborate with internal teams, vendors, and service providers.

Responsibilities

• Report and collaborate with the cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate fast workflows.
• Diagnose high-level hardware and network issues across Akamai’s global infrastructure.
• Facilitate server repairs by coordinating with ISP and Field Engineers.
• Coordinate return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

Fault diagnosis

Network hardware

Server hardware

OSI model

Unix/Linux CLI

Education

Bachelor’s degree in technology

Tools

RAID

Job description

Akamai is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across its global infrastructure. You will lead complex escalations, mentor junior engineers, and drive operational excellence to ensure optimal performance of Akamai’s edge platform.

You will report to the cSTS team lead and collaborate with Network Infrastructure and Site Reliability teams to diagnose issues and coordinate rapid workflows, repairs, and equipment returns.