Senior Server Support Specialist — On‑Site Tech with Call‑Close Incentives

Worldwide TechServices; West Columbia (SC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Incentives per call closed

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to perform advanced troubleshooting for desktops, laptops, and servers, while interfacing directly with clients. You will resolve issues, document actions, and ensure timely responses under client service guidelines.

The role requires basic technical schooling and up to 2 years of experience, plus a valid driver’s license for on-site deployments and potential overnight travel.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service

Technical communication

Driver's license

Lift 50 lbs

Tool kit

Drive to client locations

Long distance trips

Education

Technical school certification or equivalent

Tools

Software & hardware knowledge

OEM Certifications

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to perform advanced troubleshooting for desktops, laptops, and servers, while interfacing directly with clients. You will resolve issues, document actions, and ensure timely responses under client service guidelines.

The role requires basic technical schooling and up to 2 years of experience, plus a valid driver’s license for on-site deployments and potential overnight travel.