Senior Server Support Technician — On-site, Travel & Call Bonus

Worldwide TechServices, LLC; Springfield (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site technical support for desktops, laptops, and servers. You will troubleshoot, interact with clients, and respond to issues promptly and accurately across multiple products.

Responsibilities include handling service calls within SLAs, performing administrative tasks, and reporting activity in accordance with client policies. Travel to client locations and adherence to safety guidelines are essential.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Driving to client sites

Travel flexibility

Lifting heavy equipment

Repair toolkit

Education

Technical school cert or equivalent

OEM certifications

Tools

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to provide on-site technical support for desktops, laptops, and servers. You will troubleshoot, interact with clients, and respond to issues promptly and accurately across multiple products.

Responsibilities include handling service calls within SLAs, performing administrative tasks, and reporting activity in accordance with client policies. Travel to client locations and adherence to safety guidelines are essential.