Senior On-Site Server Support — Per-Call Bonus

Worldwide TechServices, LLC; Huntington (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to perform desktop, laptop, ESF, and server troubleshooting and client interaction. The role involves servicing client equipment, delivering timely service calls, and ensuring client satisfaction.

The position requires basic to complex troubleshooting skills, willingness to drive to client locations, and adherence to safety policies.

Qualifications

• Technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM Certifications as directed by Management

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Valid driver’s license

Lift 50 lbs

Education

Technical school certification or equivalent

Tools

Repair toolkit

Job description

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to perform desktop, laptop, ESF, and server troubleshooting and client interaction. The role involves servicing client equipment, delivering timely service calls, and ensuring client satisfaction.

The position requires basic to complex troubleshooting skills, willingness to drive to client locations, and adherence to safety policies.