Senior On-Site Server & Desktop Support Technician

Talentify

Rolla (MO)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Job summary

Worldwide TechServices seeks a Dynamic Server Support specialist to provide expert troubleshooting for desktops, laptops, and servers. You will converse with clients professionally, manage service calls, and ensure timely updates and accurate reporting.

The role requires travel to client sites, adherence to safety policies, and strict follow-up on assets and inventory while meeting SLAs. A technical certification and customer-service experience are highly valued.

Qualifications

Technical support experience with desktops, laptops, and servers.
0-2 years of relevant experience preferred.
Customer service experience is a plus.

Responsibilities

Provide customer support for designated equipment.
Answer client questions in a professional manner.
Accept and deliver all service calls assigned within the established service level agreement for each client.
Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
Complete all administrative tasks associated with each call as documented in established policies and guidelines.
Complete real-time reporting of all calls as documented in established policies and guidelines.
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
Report all activity in an accurate and timely manner.
Understand all Safety policies and guidelines and work within the guidelines of policies daily.
Additional requirements may exist if offer of employment is extended.
Other duties may be assigned to meet business needs