Senior Server & On-Site Support Tech – Bonus per Call

Worldwide TechServices, LLC; Flint (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic Server Support technician to perform troubleshooting and repair across desktops, laptops, and servers. You will interact directly with clients to address issues and respond promptly, providing service calls and real-time reporting.

The role requires 0-2 years of relevant experience, a technical school certification, and the ability to travel to client locations.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication with clients

Client travel

Long-distance travel

Lifting heavy equipment

Repair tools

Education

Technical school certification

Tools

OEM certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic Server Support technician to perform troubleshooting and repair across desktops, laptops, and servers. You will interact directly with clients to address issues and respond promptly, providing service calls and real-time reporting.

The role requires 0-2 years of relevant experience, a technical school certification, and the ability to travel to client locations.