Senior On-Site Server & Deskside Support (Bonus per Call)

Worldwide TechServices, LLC; Cedar Rapids (IA); Presencial; USD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to provide high-level client service and advanced troubleshooting for desktops, laptops, and servers. The role emphasizes timely issue resolution, accurate reporting, and adherence to client SLAs, with opportunities to work across environments and technologies.

The ideal candidate will have 0-2 years of relevant experience, technical school certification, and the ability to travel to client sites, sometimes overnight,

Formación

• Technical school certification or equivalent with 0-2 years of relevant experience.
• Customer service experience is a plus.
• Maintain OEM certifications as directed by Management.
• Valid Driver’s License and reliable transportation with registration and insurance.
• Knowledge of relevant software and hardware.

Responsabilidades

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLAs.
• Meet customer service satisfaction criteria per guidelines.
• Complete all administrative tasks for each call per policies.
• Report all activity in real-time per policies.
• Follow established policies for service delivery to clients.
• Ensure asset and inventory control through timely parts turnaround.
• Report activity accurately and promptly.
• Adhere to safety policies and guidelines daily.
• Additional duties may be assigned to meet business needs.

Conocimientos

Client communication

Travel to client sites

Hardware knowledge

Repair toolkit

Technical certification

Educación

Technical school certification or equivalent

Herramientas

OEM Certifications

Knowledge of software & hardware

Descripción del empleo

Worldwide TechServices, LLC is seeking a Dynamic Server Support professional to provide high-level client service and advanced troubleshooting for desktops, laptops, and servers. The role emphasizes timely issue resolution, accurate reporting, and adherence to client SLAs, with opportunities to work across environments and technologies.

The ideal candidate will have 0-2 years of relevant experience, technical school certification, and the ability to travel to client sites, sometimes overnight,