Senior Server Support Tech - On-Site + Call Incentives

SmartRecruiters, Inc.; Cincinnati (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Call incentive

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to provide senior-level troubleshooting and client support for desktops, laptops, ESF, and servers. The role involves direct client interaction, timely resolution of issues, and adherence to service guidelines.

The position requires 0–2 years of relevant experience with technical certifications, and a valid driver's license for travel to client sites. Some calls may involve long distances and overnight assignments as needed.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Maintain OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Travel to clients

Lift up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to provide senior-level troubleshooting and client support for desktops, laptops, ESF, and servers. The role involves direct client interaction, timely resolution of issues, and adherence to service guidelines.

The position requires 0–2 years of relevant experience with technical certifications, and a valid driver's license for travel to client sites. Some calls may involve long distances and overnight assignments as needed.