Senior Server Support Technician — On-Site & Travel

Worldwide TechServices, LLC; Rochester (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Worldwide TechServices in the United States seeks a Dynamic Server Support specialist to provide customer support for designated equipment, perform troubleshooting for desktops, laptops, servers, and respond to client inquiries within SLAs. The role requires driving to client locations, lifting up to 50 lbs, maintaining OEM certifications, and delivering timely, professional service.

Prior customer service experience is a plus and a technical school certification is preferred.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Customer service

Troubleshooting

Technical communication

Driving to client sites

Education

Technical school certification or equivalent

Job description

Worldwide TechServices in the United States seeks a Dynamic Server Support specialist to provide customer support for designated equipment, perform troubleshooting for desktops, laptops, servers, and respond to client inquiries within SLAs. The role requires driving to client locations, lifting up to 50 lbs, maintaining OEM certifications, and delivering timely, professional service.

Prior customer service experience is a plus and a technical school certification is preferred.