Senior Server & Network Incident Engineer

Akamai Technologies, Inc.; Boise (ID); On-site; USD 96,000 - 174,000; Full time

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across our global infrastructure. You will lead complex escalations, mentor junior engineers, and drive operational excellence for our Edge Platform.

You will coordinate with cross-functional teams, perform fault diagnosis on servers and network gear, and ensure reliable delivery of Akamai's services. This is a hands-on, senior technical role with global impact.

Qualifications

• 8 years of relevant experience and a Bachelor's degree in technology or related field.
• Experience diagnosing fault in network/server hardware (drives, RAM, motherboards, RAID).
• Expert knowledge of Layer 1/2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure management.
• Strong analytical skills to resolve complex technical issues.
• Ability to maintain relationships with internal teams, vendors, and service providers.

Responsibilities

• Report and work with the cSTS team lead during critical maintenance projects.
• Collaborate with Network Infrastructure and SRE teams to assess issues and initiate swift workflows.
• Diagnose high-level hardware and network issues across the global infrastructure.
• Facilitate server repairs by working with ISP and Field Engineers.
• Coordinate the return of Akamai equipment to warehouse or vendors.
• Monitor hardware failure patterns and report trends to Hardware Engineering and vendors.

Skills

8 years experience

Fault diagnosis

Layer 1/2 troubleshooting

Unix/Linux CLI

Data center technologies

Inter-team collaboration

Education

Bachelor's degree in technology or related field

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across our global infrastructure. You will lead complex escalations, mentor junior engineers, and drive operational excellence for our Edge Platform.

You will coordinate with cross-functional teams, perform fault diagnosis on servers and network gear, and ensure reliable delivery of Akamai's services. This is a hands-on, senior technical role with global impact.