Global Server & Network Hardware Engineer (Hybrid)

Akamai Technologies, Inc.; Salem (OR); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Health insurance

401K savings plan

Paid time off (PTO)

Parental leave

Employee stock purchase plan (ESPP)

Job summary

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to lead critical escalations and resolve high-severity hardware and network issues across Akamai's global infrastructure.

You will mentor junior engineers, collaborate with cross-functional teams, and drive operational excellence to ensure optimal performance of Akamai's Content Delivery Network and Security products.

Qualifications

• 8 years of relevant experience and a Bachelor's degree in technology, a related field, or equivalent professional experience.
• Experience with fault diagnosis in network and server hardware technologies like drives, RAM, motherboards, and RAID.
• Knowledge of Layer 1 and Layer 2 troubleshooting, OSI model, and Unix/Linux CLI.
• Experience with data center technologies and infrastructure environment management.
• Strong analytical skills to gather information and resolve complex technical issues.
• Ability to collaborate with internal teams, third-party service providers, and vendors.

Responsibilities

• Reporting and working closely with the cSTS team lead during critical maintenance projects
• Collaborating with Network Infrastructure and Site Reliability Engineering teams to assess issues and initiate swift workflows
• Diagnosing high-level hardware and network issues across the global infrastructure
• Facilitating server repairs by working with ISP and Field Engineers
• Coordinating the return of Akamai equipment back to the warehouse or vendors
• Monitoring hardware failure patterns and proactively reporting trends to Hardware Engineering and vendors

Skills

Fault diagnosis

Layer 1/2 troubleshooting

Unix/Linux CLI

Data center technologies

Analytical skills

Vendor coordination

Education

Bachelor's degree in technology or related field

Job description

Akamai Technologies, Inc. is seeking a Senior Server Tech Services Engineer to lead critical escalations and resolve high-severity hardware and network issues across Akamai's global infrastructure.

You will mentor junior engineers, collaborate with cross-functional teams, and drive operational excellence to ensure optimal performance of Akamai's Content Delivery Network and Security products.