Senior Server & Network Reliability Engineer

Akamai Technologies, Inc.; Honolulu (HI); On-site; USD 96,000 - 174,000; Full time

Benefits offered by this job

Healthcare

401K

Parental leave

Job summary

Akamai Technologies, Inc. in Honolulu, HI, is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex technical escalations, mentor junior engineers, and drive operational excellence in our edge platform environment. You will collaborate with cSTS, Network Infrastructure, and Site Reliability teams to diagnose issues, coordinate server repairs, and report trends to Hardware Engineering and

Qualifications

• 8 years of relevant experience with a bachelor’s degree or equivalent.
• Experience diagnosing fault conditions in network and server hardware (drives, RAM, motherboards, RAID).
• Strong Layer 1/2 troubleshooting, OSI, and Unix/Linux CLI knowledge.
• Experience with data center tech and cross-team collaboration.

Responsibilities

• Lead complex escalations and mentor junior engineers.
• Diagnose high-level hardware and network issues globally.
• Coordinate repairs with ISPs and field engineers.
• Report failure patterns to Hardware Engineering and vendors.

Skills

8+ years experience

L1/L2 troubleshooting

Unix/Linux CLI

Hardware fault diagnosis

Collaboration with vendors

Mentoring juniors

Education

Bachelor's degree or equivalent in technology

Tools

Server hardware

RAID

Data center tech

Job description

Akamai Technologies, Inc. in Honolulu, HI, is seeking a Senior Server Tech Services Engineer to resolve high-severity hardware and network issues across Akamai's global infrastructure.

You will lead complex technical escalations, mentor junior engineers, and drive operational excellence in our edge platform environment. You will collaborate with cSTS, Network Infrastructure, and Site Reliability teams to diagnose issues, coordinate server repairs, and report trends to Hardware Engineering and