Senior Server & Network Incident Engineer

Akamai Technologies, Inc.

Montpelier (VT)

On-site

USD 96,000 - 174,000

Full time

6 days ago

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Job summary

Akamai Technologies, Inc. seeks a Senior Server Tech Services Engineer to resolve critical hardware and network issues on a global scale, maintaining one of the world's largest distributed platforms with 250,000+ servers across 137 countries.

You will lead escalations, mentor engineers, and drive operational excellence across the Content Delivery Network and security products. Working closely with cSTS, Network Infrastructure, and Site Reliability Engineering, you will diagnose complex problems,

Qualifications

Bachelor's degree in technology, related field, or equivalent practical experience.
Experience diagnosing fault conditions in server hardware and networking.
Strong knowledge of OSI model, Layer 1/2 troubleshooting, and Unix/Linux CLI.

Responsibilities

Resolve high-severity hardware and network issues across Akamai's global infrastructure.
Lead complex escalations, mentor junior engineers, and drive operational excellence.
Collaborate with cSTS, Network Infrastructure, and SRE teams to initiate swift workflows.
Coordinate repairs with ISP and Field Engineers and return equipment as needed.
Monitor failure patterns and report trends to Hardware Engineering and vendors.