Senior Security Advisor, Falcon Complete (Remote)

CrowdStrike Inc.; Topeka (KS); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation time

Parental leave

Professional development

Volunteer opportunities

Job summary

CrowdStrike, a global cybersecurity leader, is seeking a Falcon Complete Security Advisor to guide customers toward a secure experience and strong security posture across CrowdStrike products. You’ll work with clients remotely, assess environments, and deliver remediation plans to prevent breaches.

Ideal candidates have 3+ years in cybersecurity, strong communication skills, and relevant certifications. US citizenship or green card is required; occasional cross-team collaboration is expected.

Qualifications

• 3+ years in cybersecurity focused role.
• Excellent customer-facing communication skills including verbal and written.
• US Citizenship or Green Card Holder.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.

Responsibilities

• Assess customer Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity

Customer empathy

Communication skills

Windows

Linux

macOS

Incident response

Certifications

Education

Bachelor's degree

Tools

Windows

Linux

macOS

Job description

CrowdStrike, a global cybersecurity leader, is seeking a Falcon Complete Security Advisor to guide customers toward a secure experience and strong security posture across CrowdStrike products. You’ll work with clients remotely, assess environments, and deliver remediation plans to prevent breaches.

Ideal candidates have 3+ years in cybersecurity, strong communication skills, and relevant certifications. US citizenship or green card is required; occasional cross-team collaboration is expected.