Falcon Complete Security Advisor II – Remote

CrowdStrike Inc.; Juneau (AK); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Competitive compensation

Wellness programs

Paid time off

Professional development

Job summary

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure, compliant operations. You will assess environments, propose remediation, and coordinate across teams to resolve issues while maintaining strong customer relationships.

The role requires 3+ years in cybersecurity, excellent communication, and relevant certifications. This is a remote, US-based position with opportunities to work with diverse clients and advanced AI-enabled security tools.

Qualifications

• 3+ years in Cybersecurity focused role.
• Customer empathy and ability to guide customers towards desired outcome.
• Excellent customer-facing communication skills including verbal and written.
• Experience or demonstrated knowledge of threat detection and incident response.
• Bachelor's degree in Technology and/or Cybersecurity or relevant experience.
• Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent.
• US Citizenship or Green Card Holder.

Responsibilities

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Skills

Cybersecurity experience

Customer empathy

Strong communication

Windows

Linux

macOS

Threat detection

Bachelor's degree

Security certifications

US citizenship or GC

AI technologies

Education

Bachelor's degree in Technology/Cybersecurity

Job description

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to guide customers toward secure, compliant operations. You will assess environments, propose remediation, and coordinate across teams to resolve issues while maintaining strong customer relationships.

The role requires 3+ years in cybersecurity, excellent communication, and relevant certifications. This is a remote, US-based position with opportunities to work with diverse clients and advanced AI-enabled security tools.