Remote Security Advisor (Falcon Complete)

CrowdStrike Inc.; Helena (MT); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Paid parental leave

Professional development

Job summary

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to drive security health and posture for Falcon Complete customers.

You will apply technical and customer management skills to guide clients toward a secure, successful experience with CrowdStrike products. Responsibilities include assessing environments, delivering remediation recommendations, documenting issues, and coordinating with internal teams to ensure high customer satisfaction.

Qualifications

• 3+ years in a cybersecurity focused role.
• Strong customer empathy and ability to guide customers toward desired outcomes.
• Excellent customer-facing communication skills (verbal & written).
• Team with CrowdStrike to troubleshoot and resolve customer issues.
• Proficiency with Windows, Linux, and macOS operating systems.
• Experience with threat detection and incident response.
• Bachelor's degree in Technology/Cybersecurity or relevant experience.
• Cybersecurity certifications (SANS, ISC2 or equivalent).
• US Citizenship or Green Card.

Responsibilities

• Assess customer Falcon environment for alignment with Complete standards.
• Provide recommendations to improve security posture.
• Create/remediate components of CrowdStrike products for better security.
• Contact customers on misalignment with standards.
• Document and resolve customer issues per procedures and SLAs.
• Develop and deliver security service reports and stats.
• Collaborate with internal teams to ensure customer satisfaction.
• Coordinate with support to troubleshoot and resolve issues.

Skills

3+ years in cybersecurity

customer empathy

excellent communication (verbal & r

Education

Bachelor's degree in Technology or Cybersecurity

Tools

SIEM

UEBA

MDR/XDR

Job description

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to drive security health and posture for Falcon Complete customers.

You will apply technical and customer management skills to guide clients toward a secure, successful experience with CrowdStrike products. Responsibilities include assessing environments, delivering remediation recommendations, documenting issues, and coordinating with internal teams to ensure high customer satisfaction.