Senior Security Advisor - Falcon Complete (Remote)

VulnU; Northern (KY); Remoto; USD 100.000 - 155.000; Tempo pieno

Descrizione del lavoro

CrowdStrike is seeking a Falcon Complete Security Advisor to join a team focused on the health and security posture of Falcon Complete customers. You will assess environments, provide aligned recommendations, and drive remediation to elevate client security.

Ideal candidates have 3+ years in cybersecurity, strong customer-facing communication, and hands-on experience with Windows, Linux, and macOS, threat detection, and incident response.

Competenze

• 3 years in cybersecurity focused role.
• Excellent customer-facing communication skills including verbal and written.
• Proficient in Windows, Linux, and macOS.

Mansioni

• Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards.
• Provide Falcon Complete customers with recommendations that align to improved security.
• Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture.
• Contact customers directly upon identification of misalignment with Falcon Complete standards.
• Document, update, and resolve all customer related issues in accordance with established procedures and SLAs.
• Develop and provide customers with service reports and stats as requested.
• Partner with internal teams to ensure customer satisfaction.
• Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Conoscenze

Customer empathy

Communication skills

Windows

Linux

macOS

Threat detection

Incident response

AI technologies experience

Formazione

Bachelor's degree in Technology or Cybersecurity

Descrizione del lavoro

CrowdStrike is seeking a Falcon Complete Security Advisor to join a team focused on the health and security posture of Falcon Complete customers. You will assess environments, provide aligned recommendations, and drive remediation to elevate client security.

Ideal candidates have 3+ years in cybersecurity, strong customer-facing communication, and hands-on experience with Windows, Linux, and macOS, threat detection, and incident response.