Falcon Complete Security Advisor: Cyber Defense Lead

CrowdStrike Inc.; United States; Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Career development opportunities

Job summary

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to join our team and drive the health and security posture of Falcon Complete customers. You will apply technical security expertise and customer management skills to guide clients toward secure and successful outcomes.

In this role, you will assess environments, recommend remediations, and coordinate with CrowdStrike teams to resolve issues, ensuring alignment with Falcon Complete standards and SLA adherence.

Qualifications

• 3+ years in a cybersecurity focused role.
• Strong customer-facing communication skills (verbal and written).
• Ability to guide customers toward desired outcomes.
• Experience with Windows, Linux, and macOS environments.
• Knowledge of threat detection and incident response.

Responsibilities

• Assess customer Falcon environments for alignment with Falcon Complete standards.
• Provide recommendations to improve security for Falcon Complete customers.
• Create and remediate components of CrowdStrike products to enhance security posture.
• Contact customers about misalignment with standards.
• Document, update, and resolve customer issues per procedures and SLAs.
• Develop and provide service reports and analytics to customers.
• Collaborate with internal teams to ensure customer satisfaction and success.

Skills

Cybersecurity

Customer empathy

Communication skills

Cross-OS proficiency

Threat detection

Incident response

Bachelor’s degree in Technology/Cyber

Security certifications

Education

Bachelor’s degree in Technology and/or Cybersecurity

Tools

SIEM

UEBA

MDR/XDR

Job description

CrowdStrike Inc. is seeking a Falcon Complete Security Advisor to join our team and drive the health and security posture of Falcon Complete customers. You will apply technical security expertise and customer management skills to guide clients toward secure and successful outcomes.

In this role, you will assess environments, recommend remediations, and coordinate with CrowdStrike teams to resolve issues, ensuring alignment with Falcon Complete standards and SLA adherence.