Falcon Complete Security Advisor — Customer Security Lead

CrowdStrike, Inc.; Sunnyvale (CA); Remote; USD 100,000 - 155,000; Full time

Benefits offered by this job

Market-leading compensation

Comprehensive wellness programs

Generous vacation & holidays

Parental & adoption leave

Professional development

Employee networks & community

Vibrant office culture

Great Place to Work certification

Job summary

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to join our global cybersecurity mission.

You will guide Falcon Complete customers toward secure, compliant outcomes by assessing environments, recommending remediation, and coordinating across CrowdStrike teams. The role requires strong cybersecurity experience, customer-facing communication, and a proven ability to work with diverse stakeholders.

Qualifications

• 3+ years in Cybersecurity focused role.
• Excellent customer-facing communication skills (verbal & written).
• Customer empathy and ability to guide customers toward outcomes.
• Experience troubleshooting with CrowdStrike teams.
• Adept in Windows, Linux, and macOS operating systems.
• Experience with threat detection and incident response.

Responsibilities

• Assess customers' Falcon environment and ensure alignment with CrowdStrike Complete standards.
• Provide recommendations to improve security posture for Falcon Complete customers.
• Create and remediate components of CrowdStrike products to enhance security.
• Communicate with customers on misalignment with standards.
• Document and resolve customer issues per procedures and SLAs.
• Provide service reports and statistics to customers as requested.
• Coordinate with internal teams to ensure customer satisfaction.
• Liaise with support to troubleshoot and coordinate issue resolution.

Skills

Cybersecurity

Customer empathy

Communication skills

Windows/Linux/macOS

Threat detection

AI technologies

Education

Bachelor's in Tech/Cyber

Certifications (SANS/ISC2)

Tools

SIEM/UEBA

MDR/XDR

Job description

CrowdStrike, Inc. is seeking a Falcon Complete Security Advisor to join our global cybersecurity mission.

You will guide Falcon Complete customers toward secure, compliant outcomes by assessing environments, recommending remediation, and coordinating across CrowdStrike teams. The role requires strong cybersecurity experience, customer-facing communication, and a proven ability to work with diverse stakeholders.