Senior SaaS Implementation Lead (Remote, Flexible Hours)

Intellect; Germany (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Intellect is seeking a Senior Implementation Analyst to help enterprise customers launch our AI-powered SaaS platform. You will onboard new clients, guide implementations, and train users across global teams while maintaining a customer-centric focus.

You will translate business requirements into system designs, manage milestones, and collaborate with Support, Integration, Product, and Sales to ensure successful deployments across time zones.

Qualifications

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree).
• 5+ years of experience implementing software systems and SaaS.
• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
• Knowledge of Connected Front End Worker (CFW) software and practices.
• Knowledge of standards and regulatory frameworks (ISO9001, CFR 21 Part 11, etc.).
• Tech-savvy with ability to learn new systems quickly.

Responsibilities

• Learn and coach others on the Intellect product suite.
• Conduct onboarding of new customers.
• Strategically guide customers with implementation and launch of Intellect’s product suite.
• Train customers and other team members on Intellect’s product suite.
• Understand customer challenges and evaluate business requirements.
• Translate requirements into system design.
• Manage activities to drive completion and support through project milestone objectives.
• Recommend and execute continuous improvements.
• Serve as the primary contact for key stakeholders at enterprise clients across time zones.

Skills

Analytical thinking

Cross-functional collaboration

Stakeholder management

Communication skills

Team player

Education

Bachelor’s degree in technology or business

Job description

Intellect is seeking a Senior Implementation Analyst to help enterprise customers launch our AI-powered SaaS platform. You will onboard new clients, guide implementations, and train users across global teams while maintaining a customer-centric focus.

You will translate business requirements into system designs, manage milestones, and collaborate with Support, Integration, Product, and Sales to ensure successful deployments across time zones.