Senior Implementation Analyst (Remote in Europe)

Intellect

Sweden

On-site

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Fully remote work with flexible hours

Career growth opportunities

Collaborative team environment

Job summary

Intellect is a leading AI-powered B2B SaaS company delivering QMS and Connected Frontline Worker capabilities. We are seeking a Senior Implementation Analyst to help enterprise customers launch Intellect technology, solve challenges, and drive successful implementations.

You will be a collaborative team player, take initiative, and work with senior stakeholders across time zones to ensure smooth onboarding and ongoing success.

Qualifications

Bachelor’s degree in technology or business or equivalent experience.
5+ years of experience implementing software systems and SaaS.
Knowledge of QMS and quality policies, objectives, and concepts.
Knowledge of CFW software and practices.
Familiarity with ISO 9001, CFR 21 Part 11 and related regulatory frameworks.
Strong analytical thinking and ability to use data to demonstrate ROI.

Responsibilities

Learn and coach others on the Intellect product suite.
Conduct onboarding of new customers.
Guide customers with implementation and launch of Intellect’s product suite.
Train customers and team members on Intellect’s product suite.
Understand customer challenges and evaluate business requirements.
Translate requirements into system design.
Manage activities to drive completion and milestones.
Recommend and execute continuous improvements.
Serve as primary contact for key stakeholders at enterprise clients.
Collaborate with Support, Integration, Product, and Sales across time zones.

Skills

QMS knowledge

CFW software

Regulatory frameworks

SaaS experience

Stakeholder management

Cross-functional collaboration

Data-driven ROI analysis

Technical aptitude

Project management

Global collaboration

Education

Bachelor’s degree in technology or business

Job description

About The Company

Intellect is a leading AI-powered B2B SaaS technology company serving manufacturing and life sciences organizations for over 25 years. Our Intellect platform unifies Quality Management System (QMS) and Connected Frontline Worker (CFW) capabilities to help mid-market and enterprise businesses digitize quality processes, connect frontline teams, and drive continuous improvement. With cutting-edge technology and automation, we enable companies to improve compliance, reduce risk, and accelerate operational performance.

About The Company

About The Role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What You'll Do For Intellect (Key Responsibilities)

Learn and coach others on therelevantIntellectproduct suite.

Conduct onboarding of new customers.

Strategically guide customers with the implementation and launch of Intellect’sproduct suite.

Train customersand other team members onIntellect’sproduct suite.

Understand customer challenges and evaluate business requirements.

Translate requirements into system design.

Manage activities to drivecompletion and support through project milestone objectives.

Recommend and execute continuous improvements.

Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.

Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.

Explore and design ways to meet customer needs in situations where established processes may not yet exist.

Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.

Perform other duties as assigned.

What You’ll Need To Be Successful (Requirements)

Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)

5+ years of experience implementing software systems and SaaS

Knowledge of Quality Management System (QMS) and quality policies,objectives, and concepts.

Knowledge of Connected Front End Worker (CFW) software and practices.

Knowledge of various standards and regulatory frameworks (such as ISO9001, CFR 21 Part 11, etc.)

Technological savvy with the ability to learn new systems quickly

Proven experience managing large, complex projects and leading large-scale programs and change management initiatives

Experience with customer project design and scoping

Comfortable working with senior stakeholders, including VP and C-suite level

Strong analytical thinking, with experience using data to demonstrate ROI and success

Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus

Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment

Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs