Remote Senior Implementation Strategist

Intellect; Town of Poland (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work

Flexible hours

Career growth

Job summary

Intellect is seeking a Senior Implementation Analyst to assist enterprise customers with launching our AI-powered Intellect platform, unifying QMS and CFW capabilities. You will onboard new clients, guide implementations, and train users while collaborating across Support, Integration, Product, and Sales teams.

The role requires 5+ years of SaaS implementation experience, strong QMS knowledge, and comfort with senior stakeholders, including VP and C-suite.

Qualifications

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree).
• 5+ years of experience implementing software systems and SaaS.
• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
• Knowledge of Connected Front End Worker (CFW) software and practices.
• Knowledge of various standards and regulatory frameworks (such as ISO9001, CFR 21 Part 11).
• Technological savvy with the ability to learn new systems quickly.
• Proven experience managing large, complex projects and leading large-scale programs and change management initiatives.
• Experience with customer project design and scoping.
• Comfortable working with senior stakeholders, including VP and C-suite level.
• Strong analytical thinking, with experience using data to demonstrate ROI and success.
• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus.
• Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment.
• Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs.
• Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally

Responsibilities

• Learn and coach others on therelevantIntellectproduct suite.
• Conduct onboarding of new customers.
• Strategically guide customers with the implementation and launch of Intellect’sproduct suite.
• Train customersand other team members onIntellect’sproduct suite.
• Understand customer challenges and evaluate business requirements.
• Translate requirements into system design.
• Manage activities to drivecompletion and support through project milestone objectives.
• Recommend and execute continuous improvements.
• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
• Explore and design ways to meet customer needs in situations where established processes may not yet exist.
• Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
• Perform other duties as assigned.

Skills

Stakeholder management

ROI analysis

Cross-functional collaboration

Technical aptitude

Project management

Communication

Learning agility

Relationship building

Education

Bachelor’s degree in technology or business

Job description

Intellect is seeking a Senior Implementation Analyst to assist enterprise customers with launching our AI-powered Intellect platform, unifying QMS and CFW capabilities. You will onboard new clients, guide implementations, and train users while collaborating across Support, Integration, Product, and Sales teams.

The role requires 5+ years of SaaS implementation experience, strong QMS knowledge, and comfort with senior stakeholders, including VP and C-suite.