Senior Remote Production Support Engineer (Cloud)

Syms Strategic Group, LLC (SSG); United States; A distancia; USD 85.000 - 117.000; Jornada completa

Descripción de la vacante

Syms Strategic Group, LLC (SSG) is hiring a Production Support Engineer for remote work supporting Veterans Affairs (VA) computing environments. This role demands extensive production experience and strong cloud, Linux/Windows, scripting, and automation skills.

The ideal candidate will manage and optimize large-scale production systems, collaborate with federal stakeholders, ensure security compliance, and participate in on-call support with a focus on reliability and performance.

Formación

• Eight+ years in systems engineering or related field, production environments.
• 3+ years of SQL query and monitoring experience.
• Experience with cloud services (AWS/Azure) and large-scale production systems.

Responsabilidades

• Provide daily operational support for complex cloud-based systems.
• Develop solutions to routine technical problems of limited scope.
• Document problems and resolutions in logging systems and train users in ops procedures.
• Work with customers on day-to-day activities and escalate issues as needed.
• Maintain security/compliance with VA standards and policies.
• Participate in on-call rotations for production support.

Conocimientos

AWS/Azure Cloud

Linux/Unix

Windows

Python/Bash/PowerShell

Automation Tools

IaC (CloudFormation)

CI/CD

Git

On-call readiness

Networking basics

Documentation

Analytical skills

Communication

Educación

Bachelor's degree in Computer Science/IT/Systems Engineering

Herramientas

GitHub Actions

AWS CodeBuild/CodeDeploy

CloudFormation

Descripción del empleo

Syms Strategic Group, LLC (SSG) is hiring a Production Support Engineer for remote work supporting Veterans Affairs (VA) computing environments. This role demands extensive production experience and strong cloud, Linux/Windows, scripting, and automation skills.

The ideal candidate will manage and optimize large-scale production systems, collaborate with federal stakeholders, ensure security compliance, and participate in on-call support with a focus on reliability and performance.