Remote Production Support Engineer — Cloud & Systems

Syms Strategic Group, LLC (SSG); Jacksonville (FL); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a remote Production Support Engineer to back our Veterans Affairs (VA) cloud environments. You will provide day-to-day operational support for complex systems, manage incidents, and implement automation to improve reliability.

This is a 100% U.S.-based remote, W-2 position. The ideal candidate has 8+ years in production environments, strong AWS/Azure skills, Linux/Windows administration, scripting, and IaC/CI/CD experience, plus a focus on security and VA

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• Experience with AWS and/or Azure Cloud services (S3, Step Functions, Batch, CloudWatch).
• Proficient in Linux/Unix and Windows administration, scripting (Python, Bash, PowerShell).
• Experience with automation and IaC tools (Ansible, Puppet, Chef, SaltStack, CloudFormation).
• Strong monitoring and incident response skills; ability to troubleshoot complex production issues.

Responsibilities

• Perform day-to-day operational support of complex application cloud systems.
• Document problems and resolutions for logging/discrepancy tools.
• Coordinate with customers and cross-functional teams to resolve issues.
• Maintain and install computing infrastructure; ensure VA security policy compliance.
• Implement continuous improvement using IT systems and documented procedures.

Skills

AWS & Azure Cloud

Linux & Windows

Python Bash PowerShell

Automation & IaC

CI/CD pipelines

Monitoring & Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

CloudFormation

Ansible

Puppet

Chef

SaltStack

DynaTrace

Science Logic

CloudWatch

Job description

Syms Strategic Group (SSG) is seeking a remote Production Support Engineer to back our Veterans Affairs (VA) cloud environments. You will provide day-to-day operational support for complex systems, manage incidents, and implement automation to improve reliability.

This is a 100% U.S.-based remote, W-2 position. The ideal candidate has 8+ years in production environments, strong AWS/Azure skills, Linux/Windows administration, scripting, and IaC/CI/CD experience, plus a focus on security and VA